How does our Medical-Alert-Alarms Service Work?

Your console silently rest awaiting your call for help. The green/red power indicator lets you know that the AC power is on. At the push of a pendant your Medi-Alert Consoles begins calling our 24 hour monitoring center. The consoles internal siren sounds as it dials the call to relay your personal information code to our monitoring center. Once the necessary information is transmitted to the monitoring center, in approximately 45-60 seconds your medi-alert voice to voice talk feature is activated and you can talk to the attendant at the monitoring center. The trained attendant then follows a preset protocol to determine if there is a problem. If there is a problem, the attendant than determines the extent and seriousness of the problem. Once this is determined the attendant then calls “responders” (relatives, neighbors or friends who have agreed to help). In some cases your local emergency services are called.

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