If something should ever go wrong with my console, how do I get it fixed?

Your console is covered by our lifetime warranty for as long as you subscribe to our service. If you should ever have a problem, simply call our toll free number (1-800-603-4911) and we will attempt to troubleshoot the problem with you over the phone.

If for some reason, we cannot resolve the problem over the phone we will send you a replacement that day at no charge.

Very Important Information: Electronics can malfunction at a time when help may be needed. This is something we never want to experience. These consoles are electronics and possibly they could fail. There may be a time for interruptions and honestly, there is nothing anyone can do to have 100% fail safe with electronics. Please understand there are a variety of reasons which could affect the status of the consoles electronics.

This is why we know how vitally important for you to test your console at least once or twice a month to make sure everything is operating properly. When testing simply press your pendant/wristband transmitter and not the red help button on the console. When we respond simply say you are performing your monthly test.

It’s that simple.

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