Returns require a Return Merchandise Authorization (RMA) number.

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you.  Medi-Alert dot com’s Standard Return Policies are only applicable to the products purchased by you directly from Medi-Alert dot com.

Please make sure the product you return is in the original packaging ( all the accessories, including the retail box, manuals, include telephone wire, necklace or wristband style transmitters and 120 Volt power adapter and all other items originally included in the product are intact), and the merchandise is in the same condition. All rental plans equipment will remain the property of Rapid Response PERS. When you no longer need the service simply call us and we will arrange to recover the equipment.

Before disconnecting the console call our toll-free number so that we can have you turn the system off. (VERY IMPORTANT – IF THE SYSTEM IS NOT TURNED OFF IT WILL CONTINUE TO BEEP DURING TRANSPORT).

What needs to be returned

Call our customer service hotline at 1-800-603-4911 – 24/7.

Here is what needs to be returned:

Medical Alarm Console.
All Transmitters – Necklaces and/or  Wristband  – GPS Button.
All power cords, phone cords, DSL filter.
Lockbox if not purchased from Rapid Response PERS.

Mailing Address

15019 Madeira Way # 8264
St. Petersburg, Florida 33738

All in the original box (we asked you to keep this box. If you don’t have it, please have the equipment packaged so that it does not get damaged in shipping.). We recommend USPS Priority Mail Regional Box A for returns – it fits perfectly and is economical. These boxes are free at any US Post Office, and they charge a flat rate which is generally the cheapest way to go.

When shipping back affix the pre-printed shipping label to the return package. Remember our labels can only be used for shipping using the United States Postal Service. (NO POSTAGE REQUIRED)  You can either give the package to your local postman/woman or simply drop it off at any USPS counter. To locate the nearest USPS drop off location visit

1. You understand that the system is owned by Rapid Response PERS Located in Pinellas County, Florida.

2. The agreed replacement value of the system shall be $ 350.00 (Three Hundred and Fifty Dollars). In the event of the loss or destruction in whole or part of the SYSTEM, SUBSCRIBER shall pay the agreed value by credit card, money order or certified check initiated by Rapid Response PERS and herein authorized RR PERS to do so in such circumstances. SUBSCRIBER shall pay all cost of collection, including attorney fees in the event of a breach.

3. There should be NO writing or stickers (of any form) other than RR PERS information label on the SYSTEM.

We want to thank you for choosing us when you were deciding on this life-saving service and hope that you would refer our medi-alert service to others again. If you have any questions feel free to call our customer service hotline at 1-800-603-4911 and one of our customer service representatives will help you resolve any questions, you may have.

You must be logged in to post a comment.