FAQs (35)

View category →

Your console silently rest awaiting your call for help. The green/red power indicator lets you know that the AC power is on. At the push of a pendant your Medi-Alert Consoles begins calling our 24 hour monitoring center.
The consoles internal siren sounds as it dials the call to relay your personal information code to our monitoring center. Once the necessary information is transmitted to the monitoring center in approximately 45-60 seconds your medi-alert voice to voice talk feature …

Please log in to rate this.

1 person found this helpful.

0 Comments

A friendly professional trained emergency dispatch operator at our monitoring center will come on through the speaker on the console and speak with you.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes. The monitoring center emergency operators are standing by 24 hours a day, 7 days a week – including holidays.

Please log in to rate this.

1 person found this helpful.

0 Comments

The console is about the size of your average telephone and sits easily on any table, counter or desk. The console can also be wall mounted if desired.
The Medi-Alert Button weighs less that 3/4 of an ounce.

Please log in to rate this.

1 person found this helpful.

0 Comments

The Medi-Alert Help Button is designed to be pressed firmly in order to prevent accidental activations, however there is no need to put a lot of strength behind it.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes, you can wear it in the shower. The transmitters are water resistant to a depth of 60 feet. We will replace at no charge any transmitter which is damaged by water in normal use. Frequent testing is advised if the transmitters are used in environments which expose the unit to water. The transmitters are not designed for constant exposure to high temperatures, chemicals, strong detergents, cleaning agents, solvents, etc.

Please log in to rate this.

1 person found this helpful.

0 Comments

The transmitters are powered by long life lithium batteries which are maintenance free and not intended to be replaced. The battery manufacturer specifies the batteries lose only approximately 1-2% of their capacity per year of shelf life and even after 10 years, should have 80% of their original capacity.
In the typical application, the capacity of the battery allows for 50,000 to 100,000 operating seconds. This long term battery life saves many service calls and many times the cost …

Please log in to rate this.

1 person found this helpful.

0 Comments

If you should ever accidentally set off your alarm that’s ok. Just tell the operator who comes on the voice unit that you accidentally pressed the button. They will then disconnect and no further action would be taken.
We are there 24 hours a day and are happy to assist you.

Please log in to rate this.

1 person found this helpful.

0 Comments

We are a nationwide company and you can have your service anywhere in the United States. You simply need to have telephone service and electric available at your location. In March 2014 we will introduce our new GSM Medi-Alert which operates by using its own internal cell phone.
No “land lines” are needed. However, you must have adequate cell tower and cell phone connection that must be tested during installation. Because it operates like a cell phone, you can …

Please log in to rate this.

1 person found this helpful.

0 Comments

Once your transmitter is activated it will take about 45- 60 seconds for a personal dispatch operator will announce themselves over the base console’s 2-way intercom and will be able to have a two way conversation with you.
Remember there’s always a friendly voice on the other end to help you.

Please log in to rate this.

1 person found this helpful.

0 Comments

Your ADC Medi-Alert Console is covered by our lifetime warranty for as long as you subscribe to our service. If you should ever have a problem, simply call our toll free number (1-800-603-4911) and we will attempt to troubleshoot the problem with you over the phone.
If for some reason, we cannot resolve the problem over the phone we will send you a replacement that day at no charge.
Very Important Information: Electronics can malfunction at a time when …

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes you can, just call letting us know what information you wish to change or update. Unlimited changes and updates are included at no extra cost!

Please log in to rate this.

1 person found this helpful.

0 Comments

It all depends on what service and plan is best for you. Our monitoring service rates are as low as $20.00 per month. Please viste our pricing page.

Please log in to rate this.

1 person found this helpful.

0 Comments

We are pleased to have never raised our monthly service fee to existing subscribers – ever. Your agreement states the service fee that you will pay and that is all you will ever be charged. In the event we will ever need to raise our fees, the increase will apply only to new subscribers.

Please log in to rate this.

1 person found this helpful.

0 Comments

No. We do not have a long term agreement, just a minimum six month agreement. After the sixth month you can elect to pay monthly.

Please log in to rate this.

1 person found this helpful.

0 Comments

Possibly. If you have claim or a prescription for the Medi-Alert Service payment must be arranged between the two of you. It is usually done on a reimbursement type basis. Please contact your insurance carrier to confirm if they can provide benefits or coverage for this type of service. If you have a workmans compensation claim we can bill the insurance company.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes. If you so choose, we can continue to charge your credit card, set up an automatic debit from your checking or savings account or we can send you a monthly invoice. You just let us know.

Please log in to rate this.

1 person found this helpful.

0 Comments

Simply call us and we will rush your Medi-Alert equipment to you by United States Postal Service Priority Mail. You would receive the system within 2-3 business days after you’ve placed your order.
If you need Express delivery we will ship your Medi-Alert Console within 24 hours by USPS Next Day Air. You will receive your system within 24-48 hours after you order it depending on your location. There is an additional charge for expedited delivery.All overnite deliveries will need …

Please log in to rate this.

1 person found this helpful.

0 Comments

Absolutely. Just give us your billing instructions and we would be happy to bill you instead of your parents. If there are any questions you may still have do not hesitate to call us toll free nationwide at
1-800-603-4911. We are here to help you.

Please log in to rate this.

1 person found this helpful.

0 Comments

The problem with using DSL, and VOIP (Internet Phones) with a medical alert system?
Medical alert, personal alarm, and medical alarm systems can fail during use. In a nutshell, all of these devices make medical alerts at times inconsistent. There are still some companies out there that claim their medical alarm devices work fine with DSL.
DSL works just fine most of the time. It’s one out of a hundred or so times that you push the button on your …

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes, our Medi-Alert Service will work with Digital Phone Service. Many home owners today are attracted to ‘Voice Over Internet Protocol’ or VOIP services from local Internet providers and cable companies. VoIP offers significant cost savings on local and international calls compared to your local land line service.
However, most users are unaware of the security issues and vulnerabilities of VoIP systems in relation to medi-alert equipment. Unlike regular land-line phone service, an Internet phone doesn’t communicate its location …

Please log in to rate this.

1 person found this helpful.

0 Comments

Our medi-alert microphone is very sensitive. In the average home we can usually speak with you regardless of what room of the house you are in.
When you receive the system we’ll have you walk in each room of your home to make sure you can hear us. This will only take us a few minutes. Now our ONLY complaint is that the speaker is very loud.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes, in and around your home. When first setting up the system you will be able to test the transmitter in and outside the home or apartment. You can test the range of the necklace / wristband transmitter so you know what your coverage area is.
If you should have a problem outside the house the system will still work. However, we are not going to be able to speak with you because you are outside. Remember if we do …

Please log in to rate this.

1 person found this helpful.

0 Comments

If the operator is unable to speak with you, we will attempt to reach you by telephone. If we are unable to reach you on your telephone we will assume it is a medical emergency and immediately call the responders on your call list. In some cases the local emergency responders are notified. (911)
Once emergency assistance is dispatched will attempt to contact someone on your contact list to let them know that the medi-alert service has been activated and …

Please log in to rate this.

1 person found this helpful.

0 Comments

Should we have to call your local emergency services, we would immediately call any friends/neighbors/family members on your contact list that have a key to your home. It is highly recommended you either hide a key outside or we have a door knob lock box.
If you have a lock box we will give the push button code to the emergency services at the time of the emergency. This can assist emergency rescue personnel in gaining entry without breaking doors …

Please log in to rate this.

1 person found this helpful.

0 Comments

The system has a battery back-up that will operate the unit for up to 12-15 hours after an electrical outage. When power is restored the battery recharges, so it is ready for any additional power outage.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes! The Console is designed to be very easy to install and sets-up much like a standard answering machine. It should only take a few minutes.
Here is how easy it is:
1- Plug unit in to power outlet.
2-Plug unit into telephone jack. (This jack to wall outlet)
3-Plug your telephone into unit. (Phone or other device)

Please log in to rate this.

1 person found this helpful.

0 Comments

NO! You will not lose your telephone line. If you have a telephone at the location where you want to install the Console you simply unplug your phone from the telephone wall outlet and simply connect the phone wire into the back of the Console where it’s printed PLUG PHONE OR OTHER DEVISE HERE.
You will get a dial tone through the console.

Please log in to rate this.

1 person found this helpful.

0 Comments

Yes. Simply call us toll free at 1-800-603-4911 so that we can update your file with the new address and telephone number, responder list and emergency numbers. At that time we have you test the system to make sure all works out. It’s that easy.

Please log in to rate this.

1 person found this helpful.

0 Comments

Not at all. Our system will work with either a rotary/pulse or tone phone line. Simply be sure to let us know when you subscribe that you have a rotary phone.

Please log in to rate this.

1 person found this helpful.

0 Comments

Your console silently rest awaiting your call for help. The green/red power indicator lets you know that the AC power is on.  At the push of a pendant, your Medical-Alert Consoles begins calling our 24 hour monitoring center. The medical-alert consoles internal siren sounds as it dials the call to relay your personal information code to our monitoring center. Once the necessary information is transmitted to the monitoring center, in approximately 30-60 seconds your medi-alert voice to voice talk feature …

Please log in to rate this.

1 person found this helpful.

0 Comments

When you are first setup with the medi-alert console a Subscriber Information Form will be completed. The profile will contain the information of anyone on your contact list. This includes the following.
Local Emergency 911
Dispatch Responders Name Up to 5 Responders
Phone Number: (home, office, cell phone, etc.)
Relationship: (family, friend, neighbor)
Key holder: Yes/ No Hide-A-Key location Any special instructions

Please log in to rate this.

1 person found this helpful.

0 Comments

(Coming Soon)

Please log in to rate this.

1 person found this helpful.

0 Comments

(Coming Soon)

Please log in to rate this.

1 person found this helpful.

0 Comments