Our Refund Policy.
If you are canceling service with us, we will stop the billing and monitoring on your account as soon as we receive the equipment back from you. At that time we will also issue a credit for any prepaid amounts (see full policy below to see how we calculate any refund due back to you)
If you cancel this Agreement prior to the end of the Term you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.
- Refund of any unused monitoring fees will be issued after re-calculation of your existing prepaid plan to the adjusted month to month plan rate of $35 per month.
- Re-calculation excludes any discounts issued under your existing prepaid plan.
Rapid Response Medical Alarms shall refund to you all prepaid fees for monitoring services at a prorated full months remaining after effectiveness of cancellation (no partial month fees shall be refunded), less any setup fees, shipping fees and any discount applied for prepayment. Any cancellation request shall be effective 30 days after receipt by Rapid Response PERS unless a later date is specified in such request. Example: If you prepaid for 6 months and cancel after the 3rd month you will be charged $35 per month for 3 months.
How long do refunds take?
Most returns are credited within 30 – 45 days of receipt of return. All refunds are applied in the same manner you paid (e.g. if you paid with a check you will receive a certified check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control. For credit card payment refunds times may vary from different issuing banks policies.
Here is what needs to be returned:
Medical Alarm Console.
All paperwork that was included with your order.
All Transmitters – Necklaces and/or Wristband – GPS Button.
All power cords, phone cords, DSL filter.
Lock box – if not purchased from us.
We asked you to keep the original box. If you don’t have it, please have the equipment packaged so that it does not get damaged in shipping. We recommend USPS Priority Mail Regional Box A for returns – it fits perfectly and is economical. These boxes are free at any US Post Office, and they charge a flat rate which is generally the cheapest way to go.
All fees for the Services shall be in accordance with our fee schedule then in effect the terms of which are incorporated herein by reference and shall be due at the times provided therein. We may within 30 day’s notice to Customer amend the Services and/or the rates and fees it charges for the Services. Fees for renewal periods after the Initial Term shall be due and owing immediately upon the first day of such renewal period. In the event that any amount due remains unpaid twenty (20) days after such payment is due we in its sole discretion may immediately terminate this Agreement and/or withhold or suspend Services. Customer agrees that Rapid Response PERS may pre-charge Customer’s fees for the Services to the credit/debit card supplied by Customer during registration. This contract will continue on a monthly, quarterly, semi-annual or annual terms after the initial terms of this agreement providing the payer do not give written advance cancellation notice to Rapid Response PERS. You authorize Rapid Response PERS, LLC to bill the credit /debit card we have on file for future billing unless notified by payer within 30 days of the bill due date.
Please contact Customer Service at 1-800-603-4911 for more information on returning the equipment.
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